How often will LA Consulting update me during the process?
LA CONSULTING
Original Content
LA Consulting understands that filing an insurance claim can be stressful and confusing. One of the top concerns we hear from property owners is that they feel left in the dark when working directly with insurers. Adjusters may disappear for weeks without updates, leaving you wondering what is happening with your claim. At LA Consulting, communication is a core part of our service. We keep you informed at every stage of the process, so you always know the status of your claim and what to expect next.
The importance of regular communication
The insurance claims process is filled with deadlines, document requests, inspections, and negotiations. Missing even one step can cause delays or reduce your payout. That is why consistent communication is not just helpful—it is essential. Our team makes it a priority to update you regularly so you understand what is happening behind the scenes. This approach reduces your stress and gives you confidence that your claim is being handled professionally.
How often you will hear from us
Typically, clients hear from us at least once a week, sometimes more often depending on the stage of the claim. For example, during inspection and claim preparation, updates may come every few days as we gather documentation and estimates. During active negotiations, we provide updates whenever there is movement from the insurer, whether it is an offer, a request for information, or a scheduled inspection. Our goal is that you are never left guessing. If there is no new development, we still check in so you know we are actively monitoring your claim.
This proactive communication is part of what sets us apart from insurers, who often communicate only when it benefits them.
Different methods of keeping you informed
We adapt to your preferences when it comes to communication. Whether you prefer phone calls, emails, or text updates, our team makes sure information reaches you in the way that works best for you. We also provide written summaries of key milestones, so you have a record of progress. For commercial clients with larger claims, we often set up scheduled status meetings to review progress in detail. This flexibility ensures that our communication is convenient and effective for every type of client.
By tailoring our updates to your needs, we make sure the process feels transparent and manageable.
The benefits of consistent updates
Regular updates offer more than just peace of mind. They also empower you to make informed decisions. For example, knowing when negotiations are scheduled or when an inspection is planned allows you to coordinate contractors, plan temporary living arrangements, or manage your business operations effectively. Updates also ensure you are never caught off guard by insurer requests. If additional documentation is needed, we alert you immediately so it can be provided without delay.
Clients often tell us that consistent communication was one of the biggest reliefs during their claims process with LA Consulting.
The bottom line
LA Consulting updates you regularly throughout the claims process, typically at least once a week and more often during key stages. We communicate in the way that works best for you, provide clear summaries of progress, and make sure you always know what is happening. With us, you never feel left in the dark—you gain a partner who values transparency, responsiveness, and your peace of mind.
